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Refund Policy

Thank you for shopping at Minikki! We strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy below for details.

1. Eligibility for Refunds

1.1. Refunds are applicable only for products that meet the following conditions:

  • The product is unused, unwashed, and in its original condition with tags and packaging intact.
  • A refund request is initiated within 7 days of receiving the product.
  • Customers must take a video of the parcel opening from start to end to raise any complaints. 1.2. Certain items are non-refundable, including:
  • Sale or clearance items.
  • Customized or personalized products.
  • Innerwear, socks, and other hygiene-sensitive items.

2. Initiating a Refund Request

2.1. To request a refund, email us at [email protected] with the following details:

  • Order number.
  • Product details.
  • Reason for the refund request.
  • Supporting photos or videos (including the parcel opening video). 2.2. Once your request is received, we will review it and provide a response within 3 business days.

3. Return Process

3.1. If your refund request is approved, you will be required to return the product to the following address: [Your Return Address Here] 3.2. Ensure that the product is securely packed to prevent damage during transit. 3.3. Customers are responsible for the shipping costs of returning the product unless the return is due to a mistake on our part (e.g., incorrect or defective item sent).

4. Refund Processing

4.1. Refunds will be processed once the returned product is inspected and approved. 4.2. Approved refunds will be credited back to the original payment method within 7-10 business days. 4.3. For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit. You will need to provide your bank account details for the transfer. 4.4. For damages or size issues, returns will be accepted. Once the return is received and verified, the refund will be processed without the shipping charges.

5. Exchanges

5.1. If you wish to exchange a product, the exchange request must meet the same eligibility criteria as refunds. 5.2. Exchange requests are subject to product availability.

6. Damaged or Defective Products

6.1. If you receive a damaged or defective product, contact us within 48 hours of delivery with photos or videos as proof (including the parcel opening video). 6.2. We will arrange for a replacement or a full refund, including return shipping costs.

7. Cancellations

7.1. Orders can be cancelled before they are shipped. Contact us immediately at [email protected] to cancel your order. 7.2. Once an order is shipped, cancellations are no longer possible, and the refund policy will apply.

8. Contact Us

If you have any questions about our refund policy, please contact us: